Richardson QTracker

8/18/2011

Richardson Oilseed Processing approached Sherpa (Martron) about a year ago with a question:  “How can we log & track internal, consumer and vendor issues in multiple disparate locations?”

With Richardson facilities in Lethbridge Alberta, Yorkton Saskatchewan and Winnipeg Manitoba and workstations scattered throughout various offices, QA labs, production lines and warehouses, it occurred to Sherpa that a Web-based solution feeding into a centralized database was the most easily programmed and deployed solution.

Part of successful sales & marketing is making a great product and QTracker allows authorized Richardson users to securely enter critical feedback in real time.  The feedback loop is opened and closed through a full-featured issues management tool where issues are:

• Identified
• Described
• Supplemented with images, data and/or other digital files
• Time Stamped
• Unique issue ID created
• Assigned to a responder
• Auto notifications through Email system
• Tracked by time for follow through
• Full-featured reporting

This powerful tool allows for and demands fast responses.  It allows Richardson employees to know exactly when an issue was logged and to whom it is assigned and what their response is at any given time.  Different users can see either all of the issue or just those assigned to them.

QTracker works well at a micro or macro level.  Individual issues are dealt with expediently and through reporting, managers are able to run reports where they can identify trends or larger, recurring issues.

To learn how Sherpa can help your organization with its sales and marketing efforts, contact Sherpa Marty at marty@sherpamarketing.ca or call 204-219-8838.