In today's competitive marketplace, consumers are empowered to drive a hard bargain. Your audience knows how to get the best price, so it's easy to get scared into thinking that a shrewd discount strategy is the only tactic that delivers results.
That is not the case. An attractive offer might make the perfect incentive to join your mailing list, but an email marketing strategy that's consistently offer-led can be damaging to your business.
Discount-driven campaigns do little to promote your story. They can devalue your brand, and they confuse the customer experience. Plus, continually bombarding your contacts with campaigns that spout terms such as "sale" and "bargain" increases the risk of your emails' being marked as spam.
The key to maintaining customer interest is resonance. A brand that resonates with customers is one that not merely provides the product, service, and experience they anticipate, but—even more important—also enriches customer experience by providing value-driven engagement opportunities.
Here are 3 content-led campaigns to help you create a lasting relationship with your customers.
1. User-Generated Content (UGC) Campaigns
Rebuild trust, recruit brand advocates, and get time back by adding UGC to your email marketing strategy.
A good review is worth its weight in gold. Although trust in brand messages has fallen in recent years, the influence of consumer recommendations has skyrocketed: Most online consumers prefer to be informed about what others have said about products and services—and therefore read consumer reviews regularly.
If you've wowed customers with your product or service, use their feedback as testimonials to influence your entire contact list. A UGC-based campaign allows you to push your most impressive reviews straight to the inbox, promoting a third-party, impartial view.
You can achieve that by adding a dynamic content block in an email template to pull in live review content directly from your site. Customer feedback from review sites such as Trustpilot and Feefo can be integrated into your campaign with ease for added credibility. And, if you're feeling inspired, use UGC to construct the basis of your campaign creative and let the 5-star reviews speak for you!
2. How-To Advice Campaigns
Prospective and returning customers actively use content to inform their decision-making process: 47% of B2B buyers viewed three to five pieces of relevant content before engaging with a sales representative, according to a report from Demand Gen. Creating advice-based campaigns to deploy to your lists at appropriate stages can have a huge effect on your conversion rates.
Brands that resonate strongly with customers provide user-focused content to drive engagement. Think about what a customer might want to know about your product or service, and design an advice campaign based around your answers.
3. Re-Engagement Campaigns
Looking for a win-back strategy that works? Reinstate valued members of your community by rolling out an irresistible re-engagement campaign.
Customers who have become dissatisfied with your email marketing want you to take a proactive approach to regaining their trust. Even your most loyal engagers will be bombarded with attractive alternatives, so get ahead of the competition by designing a campaign to collect customers' preferences. That email should be sent out to contacts who qualify as unengaged. Use the results to re-engage customers with better-informed emails and more precisely targeted CTAs.
Check out this simple, effective, and on-brand re-engagement email from Dormify. The US dorm decor brand used its design expertise to create a seriously clickable campaign.
Make it Resonate!
An attractive incentive provides great leverage for obtaining email signups and acquiring crucial consumer data. Customers have come to expect discounts in return for their data: Offers remain the top reason for filling out an online form and subscribing to a mailing list. But generic, batch-and-blast offer campaigns can dilute and devalue your company's message. It's easy to lose connections when the line of communication is poor.
To retain interest, you need to nurture long-term brand resonance. That is where adding value drives the best ROI. Content-led campaigns that are helpful, personal, and relevant can help you foster a lasting attachment between business and customer.
Head over to MarketingProfs for the full article!
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